Phil Posted June 22, 2017 Share Posted June 22, 2017 Hi, I'm having trouble downloading altitude data. Entering lat long, query count and preparing files all works but right at the end of the download I get a network error message. I asked someone else on another computer to try and he gets the same problem. Any help much appreciated. Phil Link to comment Share on other sites More sharing options...
Dan Scholes Posted June 22, 2017 Share Posted June 22, 2017 Hi Phil, Thank you for contacting us about the problem you experienced. I ran some tests. I can recreate the problem with Chrome and Edge, but files download properly with Firefox. I will need to research this further. Which browser and OS are you using? Thanks, Dan Link to comment Share on other sites More sharing options...
Phil Posted June 22, 2017 Author Share Posted June 22, 2017 Hi Dan, thanks for your quick reply. I'm using Chrome with Windows 10. Phil Link to comment Share on other sites More sharing options...
Dan Scholes Posted June 22, 2017 Share Posted June 22, 2017 Hi Phil, I believe I have fixed the problem. Please give it a try with Chrome. Thank you very much for bringing the problem to our attention! Dan Link to comment Share on other sites More sharing options...
Phil Posted June 26, 2017 Author Share Posted June 26, 2017 Hi Dan, thanks for your help. For some reason when I first tried to reply a few days ago I got an error message from the server. Phil Link to comment Share on other sites More sharing options...
Dan Scholes Posted June 26, 2017 Share Posted June 26, 2017 No problem. Just let me know if you experience any further problems. Thanks, Dan Link to comment Share on other sites More sharing options...
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