Lola altitude data problem

[Phil]

Hi, I'm having trouble downloading altitude data. Entering lat long, query count and preparing files all works but right at the end of the download I get a network error message. I asked someone else on another computer to try and he gets the same problem. Any help much appreciated.

 

Phil

[Dan Scholes]

Hi Phil,

Thank you for contacting us about the problem you experienced.

 

I ran some tests. I can recreate the problem with Chrome and Edge, but files download properly with Firefox. I will need to research this further. Which browser and OS are you using?

 

Thanks,

Dan

[Phil]

Hi Dan, thanks for your quick reply. I'm using Chrome with Windows 10.

 

Phil

[Dan Scholes]

Hi Phil,

 

I believe I have fixed the problem. Please give it a try with Chrome.

 

Thank you very much for bringing the problem to our attention!

 

Dan

[Phil]

Hi Dan, thanks for your help. For some reason when I first tried to reply a few days ago I got an error message from the server. Phil

[Dan Scholes]

No problem. Just let me know if you experience any further problems.

 

Thanks,

Dan